Voix du Paysan pour former et informer les citoyens : un engagement pour la justice sociale et climatique
With the rise of digital technology, hospitality practices in Goma’s hotels are gradually evolving. Previously based solely on human interaction, guest reception now integrates digital tools like online booking, automated management systems, and digital communication platforms. This shift aims to meet growing expectations for efficiency, speed, and personalized service.
Hotel operators in Goma are increasingly using digital platforms to improve communication with guests before, during, and after their stay. These technologies streamline check-in processes and enhance customer satisfaction by offering instant, connected services. The digital transition is becoming a key factor for competitiveness in the developing tourism sector.
Nonetheless, challenges remain: staff training, access to digital infrastructure, and concerns about losing the human touch. Therefore, it is essential to strike a balance between innovation and human warmth to preserve the relational quality of the hotel experience.
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